CPD Professional Indemnity 

INDEMNITY INSURANCE
FOR
MEMBERS OF THE DTA*

                                                      BALENS

£35.40* per Technician

UK Special Risks are Specialist Insurance Brokers to the Dental Laboratories Industry with approx 10 years experience. We have been selected by the Dental Technologists Association to arrange a Professional Indemnity Scheme for their members to meet General Dental Council requirements. The GDC requires all dental technicians on the Register to maintain  "adequate and appropriate cover".

We have searched the Insurance market and after extensive research recommend the Balens/Zurich policy.
We believe the policy offers possibly the widest cover available within the UK, is competitively priced and offers exceptional value for money.

We have worked with Balens over several years in a number of different sectors. Their strength lies in their specialist knowledge of the Medical & Health Industries and the expertise they bring to claims negotiation and resolution.
There are numerous advantages in the DTA scheme:

ADVANTAGES

Policy Cover:

Underwritten by

*This policy is not suitable for Clinical Dental Technicians. A separate facility is currently being finalised
*This premium includes IPT and a £10 placement fee by UK Special Risks to administer the scheme on behalf of the DTA

WHO ARE BALENS?
(in their own words)

Balens are a well established, fourth generation family-run business which has been built on solid roots going back to 1950, and has grown during that time to its’ present size mainly through recommendation, not acquisition!

They are Pioneers in the development of top quality cover for all types of Health Professionals with special rates and industry leading cover and have been developing and improving their r range for over 17 years in this speciality – often copied, never bettered!

They also specialise in Charities and not for profit organisations.

When you deal with Balens you will receive expert advice and claims service from the largest independent health professional specialist Brokers in the UK and Ireland, backed up by state of the art admin technology.

Their unique quality wordings are designed by them and not available elsewhere.

They offer consultancy and a personal approach in these days of growing impersonality and aim to offer a friendly, listening approach to clients’ needs. They slogan “we care for the carers” describes this intention, and is a good reflection of how they operate.

Balens are flexible and design their procedures around the client and not the other way round! They are an ethical company dedicated to customer care and are not solely motivated by profit.

Key Points- Policy Cover

Balens have specialised in Health Professionals for over 17 years, and understand what they do and how to protect them. Our experience and marketing power has enabled us to partner with a major Insurer. This is an exclusive newly designed wording and is only available through Balens

Suitability Statement and Statement of Demands and Needs
As a dental Technician you can be held legally liable for loss or damage to other people’s property, injury or other harm,  financial loss alleged to have been caused to your clients or patients, or other parties.  This policy will meet that need and provide defence and payment of damages for the above, as well as covering other risks and offering various services as well.

The Insurer for this Policy is the Zurich
We have chosen this insurer as Balens have designed an exclusive specially improved policy wording with them, which includes greater security in the event of you discontinuing cover as well as other advantages. They are a diversified global insurer and financially very secure, which gives long term security of cover. Please refer to the full policy wording which is available on request from UK Special Risks or on Balens website.  www.balen.co.uk.

The policy is on a Claims Occurring Basis
The policy is on a Claims Occurring basis. Balens have managed to include all the benefits of a Claims Made policy and combined it with a Claims Occurring policy thus removing the disadvantages that both usually have!

What does the Zurich policy cover?

• All premiums include full retroactive cover for previous work performed.
• The Cover is £3,000,000 per section, any one claim, with unlimited number of claims in the year, plus unlimited defence costs are covered in addition. There is no excess
• Wide definition of cover is clear and is not restricted to treatment only. Cover includes Medical Malpractice, Professional Indemnity, Public / Products Liability (claims in this section do not reduce the amount covered for other sections of the policy as is normally the case in other policies) and Products Liability (provided for unlimited sales to Dentists and for up to £15,000 sale to non-Dentists).
• Teaching and Student Work cover (running a school can be covered separately).
• Includes Libel and Slander cover.
• Loss of Reputation expenses to help repair damage to your business in event of  a claim against you
• Breach of Intellectual Property, Client Confidentiality Protection cover,
• Temporary Trips abroad are covered without a time limit (ex USA and Canada). Ex-UK Domiciles may be covered upon request
• Loss of Documents cover included £50,000
• First Aid cover as well as Good Samaritan Acts.
• Run off on cessation of cover or practice is included whether your scheme stays with this insurer or not at no charge whatsoever! There are no restrictions or conditions. This is a Major improvement on what is usually available through other insurers.
• We include an upgrade of cover feature that protects you against the effects of inflation and rising court awards - this cover is a pioneering hybrid offering the advantages of a claims occurrence policy with features normally only found on a claims made policy, but with none of the disadvantages, particularly around the issue of discontinuing cover and possibly being uninsured later on if a claim is discovered.  Many wordings give conditional “unlimited” or time restricted run off cover if you cease the policy at any time.
• Includes Disciplinary Hearings cover, plus Pre disciplinary hearing legal advice up to £1000.
• Students can be covered for all work prior to qualification, subject to adequate supervision and safeguards
• Flexible underwriting to accommodate changes in your practice
• No additional charges for routine changes to cover or duplicate certificates.
• There are many more features too numerous to mention here!
  

Also Included is a Legal and Taxation Package through DAS and covers Criminal Defence and other costs up to £100,000!

• Regretfully, the climate of litigation is still deteriorating, claims incidents criminal allegations including allegations of sexual impropriety or assault are, in our experience, on the increase.  We have responded to this situation for individuals, and include our Legal Expenses Package. The cover is generous and the exclusions few. Wide range of free 24 hour Advicelines, including Legal and Tax Advice, Counselling and other business support services are included. Corporates should take out a wider separate cover.
• Jury or Witness Service Compensation – for lost income as a result of having to attend.
• Defence of your legal rights involving Criminal Proceedings as well as Data Protection and other legislation cover, wrongful arrest, actions against you for unlawful discrimination etc.
• Negotiation and representation (including accountants fees) in event of Inland Revenue partial or full enquiry. Some accountants have been known to charge over £90 for this!
• Business Assistance Helpline for emergencies involving your premises.
• Disciplinary Hearings Defence and Legal Expenses if you lose your Statutory Licence to practise.

We have always regarded advice, quality cover and personal service as our main strengths, which in themselves can save time and money in the long term.  Our collective buying power ensures that you get the best value for money and a unique cover opportunity in this very specialised and limited marketplace.

TERMS OF BUSINESS

The Regulator

UK Special Risks Ltd is authorised and regulated by the Financial Services Authority.  Our FSA Register Number is 300289. You can check this on the FSA Register by visiting www.fsa.gov.uk or by telephone to 0845 606 1234.  Our permitted business is arranging General Insurance Contracts.

Status

UK Special Risks Ltd is an independent insurance broker acting on your behalf in arranging insurance. 

Service

Our service includes advising you on your insurance needs, arranging your insurance cover with insurers to meet your requirements and helping you with any ongoing changes you may have to make.  Headstone insurance is a non-advised product sourced from a single provider. For our mutual protection and training purposes telephone calls may be monitored or recorded. 

Products

• We offer products from a range of insurers from across the wider market place and will advise and make a recommendation after we have assessed the information you have provided.
• We may offer products from a limited number of Insurers, Lloyds Syndicates or specialist brokers for certain types of insurance including contractors, designers and the medical/health industry. Please ask us for a list of those Insurers.
• For some types of insurance such as travel, legal benefits and headstone insurance, we deal exclusively with a single insurer, which we have selected as offering good service and value for money.

We may pass client money to another broker who we may use to arrange a specific type of cover. We will make it clear to you where our proposals include these facilities or arrangements and where we have not investigated alternatives on your behalf. We will give you full details of any such arrangement before you make any commitment on any product we recommend.

We normally accept payment by cheque, Debit Card or by Premium Finance agreement. We are registered under the Consumer Credit Act under reference 521221

Remuneration

In the normal course of our business we receive commission from Insurance Companies with whom we place business. We shall only withdraw commission after we have received the premium from you, and in accordance with FSA regulations and agreements held with Insurers. 
The amount of commission earned in respect of the insurance contract will be disclosed to commercial clients upon request.
Where we make a charge to cover the administration of your insurance this would normally be in the region of £15 - £100 dependant upon the type of insurance and the work involved. In all cases, his will be notified to you before you make any commitment on any product we offer.
Other taxes, costs or both may exist in respect of products and services that we offer which are not paid through or imposed by us.

For return premiums (usually arising if an insurance risk is cancelled) we repay commission on the refund to your insurer and this amount will be deducted from the final amount refunded to you.

Quotations

Unless otherwise stated, quotations are valid for 30 days.
Proposal Forms
The information contained in the proposal form is your responsibility. If a form is completed on your behalf, you should check that the answers given to any questions are true and accurate before signing the document. You will have the opportunity of amending any information if it is not correct. We strongly advise that you keep a record of all documentation supplied in relation to arranging your insurance.
Market Security We use both UK and overseas Insurers to obtain the best terms and conditions available for our clients. However, the levels of regulation differ in each jurisdiction and if non-EU or non-UK insurers participate in insurance contracts, your future ability as an insured to issue legal proceedings and/or execute judgement may also vary.
Your Duty of Disclosure
It is your responsibility to provide complete and accurate information to our insurer when you take out your insurance policy, throughout the life of the policy and when you renew your insurance. It is important that you ensure that all statements that you make on the proposal form and other documentation are full and accurate.
Please note that if you fail to disclose any material information to your insurers this could invalidate your insurance cover and could mean that part or all of a claim may not be paid. If you are in any doubt about whether information is material, you should disclose it.
Client money (general)
 We may operate one or more of the following types of account:-

• Client Money Segregation (non-statutory trust)

Premiums that we collect from you will be segregated into and held in a client money bank account and held by us as trustee on your behalf. The client money bank account is set up as a trust governed by FSA rules. We may agree to extend credit to other customers using client money from the client money bank account. We maintain systems and controls to ensure that we monitor and manage client money transactions and any credit risk arising from the operation of the trust arrangement

• Risk Transfer

Premiums that we collect from you and refunds of premiums are held in an insurance broking bank account specifically used for the purpose of holding client premiums. By virtue of agreements we hold with Insurers we collect premiums and make refunds as their agent. Therefore, once we have collected premiums from you, those premiums are treated as having been paid to the Insurer. Any refund of premium is treated as received by you when it is paid over to you. We will remit the premium to Insurers after deduction of our commission, in accordance with the terms of our agreements with those Insurers

Complaints & Disputes Procedure
It is our intention to provide you with a high standard of customer service at all times. If at any time you are dissatisfied with the service we provide, we have a formal complaints procedure.

In the event of you having a complaint please bring it to the attention of the Compliance Officer by telephone to 01634 862525 or in writing to us at the above address.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can normally deal with complaints from private individuals and from small businesses with an annual turnover of less than £1 Million (for a group of companies, this means a group annual turnover of less than £1m). Full details of our complaints procedures are available on request.
The Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends upon the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information is available from the FSCS.
Cancelling Your Policy
Where a cancellation period is applicable to your policy this will be notified to you in writing and will usually start from the date of receipt of the policy documentation. If you cancel your policy within this period and the terms of the policy allow, you may receive a refund of your premium. In some instances, the Insurer will make a charge for the time the policy was ‘on risk’.

In the event that you default in paying the premiums due, for whatever reason, you understand that we reserve the right to cancel your policy to recover any balance of monies due to us. If any balance or premium is not paid on demand we may appoint a debt collection agency to collect the outstanding balance on our behalf. Any additional charges or costs incurred including those of the agency and any associated Court costs will be added to the debt.
Documentation
It is our normal practice to provide full policy documentation once any outstanding premiums have been paid in full.
Data Protection & Confidentiality
All personal information held by us in relation to you will be treated with the utmost respect and where appropriate in accordance with the Data Protection Act 1998. Information provided by you, or obtained in the course of our dealings with you, may be used in the normal course of arranging and administering your insurance and will not be disclosed to any third party without your consent.

We may pass information about you to credit reference agencies for the purposes of arranging payments by instalments and may also pass to them details of your payment record with us. We may pass information about you to our Regulator so that monitoring or investigatory activities can be undertaken.
From time to time, UK Special Risks Ltd may provide you with information on other products or services that we feel may be appropriate.
If you do not wish to receive such information please write to us at our registered address.
By transacting business with us, you are agreeing to the above terms and conditions.